Support Center

Your guide to getting started with our freelancing services

Discover how our services work:

This Support page is designed to help you get the most out of our freelancing services. Here, you’ll find answers to common questions, step-by-step guides, and essential information on our ordering process, remote support, payment processing, and custom bundles. Whether you’re just getting started or need help with a specific issue, we’re here to support you every step of the way.

We’re excited to work with you! Here’s an overview of our ordering process:

Consultations (e.g. Audio Work)

  1. Get Started: Fill out our online form to request a consultation.
  2. Receive a Quote: We’ll respond with a personalized quote your review.
  3. Agree on Terms: Once you agree to the quote, we’ll send an invoice for the consultation.
  4. Schedule and Deliver: After payment is received, we’ll schedule a convenient time for the consultation and deliver the work

One-Time Payment Projects (e.g. Design Work)

  1. Get Started: Fill out our online form to request a quote for your project.
  2. Receive a Quote: We’ll respond with a personalized quote for your review.
  3. Agree and Invoice: Once you agree to the quote, we’ll send an invoice for the project.
  4. Deliver with Updates: After payment is received, we’ll deliver the work with periodic updates to keep you informed.

Project-Based Work (e.g. Video Editing)

  1. Request a Quote: Fill out our online form to request a quote for your project.
  2. Discuss and Agree: We’ll send a quote and discuss payment terms that work for you.
  3. Weekly or Monthly Payments: We’ll proceed with regular payments as agreed upon, ensuring a smooth project progression.


That’s it! We’re committed to making the ordering process as smooth and efficient as possible. If you have any questions or concerns, feel free to reach out to us anytime.

When needed, we utilize remote support software to deliver our services, ensuring a seamless and secure experience. Here’s how it works:

Secure and Controlled

We use industry-leading remote support software, such as AnyDesk, to connect with your device. This allows us to work on your project in real-time, while you maintain complete control throughout the process.

Audio Chat Integration

To facilitate clear communication, we use audio chat tools like Discord or Google Meet in conjunction with our remote support software. This enables us to discuss your project, answer questions, and provide updates in real-time.

Complete Transparency and Control

Rest assured that our remote support process is completely secure and transparent. You have full control over the entire process, and we’ll work closely with you to ensure that your project is completed to your satisfaction.

By leveraging remote support technology, we can deliver high-quality services efficiently and effectively, while maintaining the highest levels of security and transparency.

We’ve made it easy and convenient for you to pay for our services. All payments are processed securely through PayPal Invoicing, offering you flexible payment options.

Convenient Payment Methods

With PayPal Invoicing, you can choose to pay using either:

  • Your PayPal balance
  • Credit card payments through PayPal (including Visa, Mastercard, American Express, and Discover)

Secure and Reliable

PayPal’s trusted payment processing ensures that your transactions are secure, reliable, and protected by industry-leading security standards.

Easy Invoicing

We’ll send you a PayPal invoice for the agreed-upon amount, which you can easily pay online. You’ll receive a confirmation of payment, and we’ll get started on your project promptly.

By using PayPal Invoicing, we can ensure a smooth and secure payment process, giving you peace of mind and allowing us to focus on delivering high-quality services to you.

Custom Bundles

At ArthurTully, we understand that every client is unique, with distinct needs and goals. That’s why we offer custom bundles, allowing you to create a personalized package that suits your specific requirements.

Mix and Match

Choose any combination of our services, including all the extras we support, to create a bespoke bundle that meets your needs. Whether you need a little or a lot, we’ll work with you to craft a custom solution that fits your budget and objectives.

Flexibility and Freedom

Our custom bundles offer the ultimate in flexibility and freedom. You’re not limited to pre-defined packages or rigid service offerings. Instead, you can hand-pick the services and extras that matter most to you, ensuring you receive exactly what you need to succeed.

Beyond Our Website

And, if you need a service that’s not listed on our website, don’t worry! We’re happy to accommodate special requests. Feel free to ask about services related to our offerings, and we’ll do our best to accommodate your needs.

Tailored to Your Needs

We’ll work closely with you to understand your goals and objectives, and then create a custom bundle that addresses your specific requirements. Our custom bundles are designed to provide maximum value, flexibility, and convenience, so you can focus on achieving your goals.

By offering custom bundles, we empower you to take control of your project, ensuring that you receive the exact services and support you need to succeed.